An error occurred while running mapSelect: Cannot read property getReport of null

This error is typically related to a Google Analytics conflict. For more details, please see the related Analytics Troubleshooting guide.

Analytics gathering data

This notice is related to Google Analytics. For more details, please see the related Anaytics Troubleshooting guide.

An error occurred while running ‘mapSelect’: Cannot read properties of null (reading: ‘isAuthenticated’)

A screenshot of a "An error occurred while running 'mapSelect' error. This is an error that is typically caused by a third party plugin conflict
An error occurred while running ‘mapSelect’ – one error that is typically caused by a third party plugin conflict

This error can appear on the Site Kit dashboard due to plugin conflicts or particular Content-Security-Policy (CSP) rules.

You will encounter this error if the following CSP directive has been set up for your site:

script-src 'self' 'unsafe-inline'

This directive will need to be removed to resolve this error. If using the Apache web server, CSP rules may be configured in your site’s `.htaccess file` and need to be changed there. For help reviewing and updating these rules, contact your hosting provider.

If your site is not setting this CSP directive, this error could also be caused by a third-party plugin. For help troubleshooting your plugins in this scenario, please follow our Using Troubleshooting Mode guide.

Cannot read properties of null (reading ‘clearPermissionScopeError’)

NOTE: This error may appear in Site Kit version v1.72.0 or below. Since v1.73.0 a different error message will appear in the same circumstances. See “An error occurred while running ‘mapSelect’: Cannot read properties of null (reading: ‘isAuthenticated’)”.

Site Kit encountered an error message

This error can appear on the Site Kit dashboard due to plugin conflicts or particular Content-Security-Policy (CSP) rules.

You will encounter this error if the following CSP directive has been set up for your site:

script-src 'self' 'unsafe-inline'

This directive will need to be removed to resolve this error. If using the Apache web server, CSP rules may be configured in your site’s `.htaccess file` and need to be changed there. For help reviewing and updating these rules, contact your hosting provider.

If your site is not setting this CSP directive, this error could also be caused by a third-party plugin. For help troubleshooting your plugins in this scenario, please follow our Using Troubleshooting Mode guide.

Data error in Search Console: User does not have sufficient permissions for this Search Console Property

This is a Search Console related error message. For more details, please see the related guide on the Search Console page.

Error connecting Site Kit: The Site Kit setup was interrupted because you did not grant the necessary permissions.

A notice that appears when not all permissions were granted during setup

This error can appear during Site Kit setup or when trying to connect any of the Site Kit modules. It can occur if setup was canceled during the step to grant permissions to your Google account, or if not all permissions were granted when requested. 

In order to complete Site Kit setup successfully, click the Redo the plugin setup button and ensure that you grant all permissions that are requested. These permissions are required in order for the plugin to be able to connect with your Google account and display data within the Site Kit dashboard. 

Error: Your Google account does not have sufficient permissions for this Analytics account

This notice is related to Google Analytics. For more details, please see the related Google Anaytics Troubleshooting guide.

Error: Looks like your site is not allowed access to Google account data and can’t display stats in the dashboard

Your site is not allowed access to Google account data

In order for Site Kit to retrieve the relevant data required from your Google services and display it within the plugin dashboard, the plugin requires permissions that are granted during setup. 

This error can appear if those Site Kit permissions have been revoked for your site. The error can also appear if more than one WordPress administrator has set up the plugin and one administrator has revoked the permissions. If one administrator disconnects the associated Google account from Site Kit, other user(s) may encounter this notice. 

To resolve this error, click on the Redo the plugin setup button to go through the setup process again and re-grant the necessary permissions.

Insufficient permissions in AdSense: Your Google account does not have sufficient permissions to access AdSense data, so you won’t be able to see stats from it on the Site Kit dashboard.

This notice refers to an AdSense permissions issue. For more details, please see the related guide on the AdSense page.

Insufficient permissions in Analytics: Your Google account does not have sufficient permissions to access Analytics data, so you won’t be able to see stats from it on the Site Kit dashboard

This notice refers to an Analytics permissions issue. For more details, please see the related guide on the Analytics page.

invalid ‘client_id’ or ‘client_secret’

The error message as it appears within the module widgets

This error can appear if the technical credentials (unrelated to your Google account credentials) that are used to recognize your site on the Site Kit service have become invalid. You may see this error in the Site Kit dashboard in the Search Console, Analytics, or AdSense widgets. 

With this error, you may also receive a message prompting you to redo the plugin setup. After doing so, you should no longer encounter this error. 

If you don’t see a prompt to redo the plugin setup, you can instead reset Site Kit. After resetting, you can attempt to set up Site Kit again. If you are still experiencing this issue after redoing setup and/or resetting, please create a post on our support forum for assistance.

It looks like the URL is not part of this site, therefore there is no data to display

This message can appear when trying to view Detailed Page Stats within Site Kit for a URL that does not follow the WordPress-specific URL structure. Such URLs can include ones that are:

  • Generated by a multi-language plugin like TranslatePress. These URLs often include a query parameter specific to the page’s language, i.e. www.mysite.com/de/my-page.
  • From plugins that use query vars for routing without registering them in WordPress
  • Modified by a plugin that alters homepage behavior, such as Thrive Architect

Because of the unique path and parameters of these URLs, Site Kit is not able to identify them appropriately as WordPress URLs and therefore cannot display Detailed Page Stats (which includes data from Search Console, Analytics, and PageSpeed Insights) within the Site Kit dashboard. However, this data could still be available to view for these URLs in your Google account dashboards for Analytics and Search Console.

Max_user_connections

This is a general WordPress error that can display within the Site Kit widgets on your WordPress dashboard or the admin bar if the database connection limit for that site is exceeded. Many plugins require connections being made to the WordPress database, which can contribute to this error. If you have a low limit set or use a higher than average amount of plugins that make these connections then this can lead to the limit being reached.

This error message can vary slightly depending on why it is occurring, but will generally look something like this:

User <database user> already has more than 'max_user_connections' active connections

This error may be caused by your hosting provider’s defined maximum concurrent users, which may need to be increased. Contact your hosting provider for assistance. If you are using a VPS, you may be able to configure or change this yourself.

Search Console gathering data

This notice is related to Search Console. For more details, please see the related Search Console Troubleshooting guide.

The Site Kit setup was interrupted because you did not grant the necessary permissions

The error that appears if permissions were not granted

This notice appears if you don’t grant Site Kit the necessary permissions requested when setting up the plugin or when connecting an additional module. 

To resolve this, click on the Redo the plugin setup button. This will guide you through the permissions screen once more. When requested, be sure to click  Continue to allow Site Kit access to your Google account. 

If you continue to encounter the above error after granting permissions, please create a post on our support forum for assistance.

The OAuth permissions page

You are currently offline

The currently offline message

This error can appear if you’re experiencing temporary internet or network-related issues. If you see this message, check that you are connected to the internet. Once a network connection has been established, the message will no longer display and you will be able to continue using Site Kit.

If you continue to see this message, contact your network provider for further assistance.

The currently offline message on the dashboard