If you’re having trouble setting up or using Site Kit, check the list below. If you encounter a problem that’s not listed here, please open a new support topic and we’ll be happy to help you troubleshoot.
- Your site needs to be publicly accessible with no password protection on the homepage
- Maintenance mode and coming soon plugins typically overwrite your WordPress front-end so that your site is not able to connect to Site Kit. Temporarily deactivate these plugins before proceeding with Site Kit setup.
- When setup is complete, you can reactivate your coming soon or maintenance mode plugin.
- Setup requires a WordPress login with the role of Administrator
- You must also have access via your own Google account to the Google services that you are connecting to Site Kit
- Opera: Temporarily disable the Ad Blocker feature while you’re setting up Site Kit.
- All browsers: Temporarily disable any ad blocking extensions, such as AdBlock, when setting up Site Kit. Ad blockers can mistake API requests for the AdSense module in Site Kit as serving ads directly and block them.
- As of 2021, Google services, including all Site Kit services, are blocked in China and Egypt.
- Caching plugins (WP Super Cache, Breeze, Autoptimize): Temporarily disable caching plugins while you’re setting up Site Kit.
- Monster Insights: Temporarily disable Monster Insights while you’re setting up the Google Analytics module.
- Updraft Plus: Disable the Google Drive backup storage option while setting up Site Kit or alternatively deactivate Updraft Plus during Site Kit Setup.
- Translation plugins (WPML, TranslatePress): Plugins that store language variations in the database as opposed to create new language-specific pages can result in “no data available” notices as Analytics is unable to track data for content that does not have an individual post or page.
- WPML: Analytics cannot be viewed for sites using WPML multi-domain setup.
- Multisite: Currently, Site Kit doesn’t support WordPress multisite networks. If you want to use Site Kit in a WordPress multisite installation, activate the plugin for each individual site you would like to use it on.
- Headless: Headless setups are not supported at this time.